Terms and Conditions of Use
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OUR SITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. This page (together with the documents referred to on it) sets out the terms and conditions on which we supply any of the products listed on this website to you.
1. Information About Us
1.1 We operate the website https://www.supplementsandvitaminsuk.co.uk, which shall be referred to as “our site” for the purposes of these terms and conditions. We are Supplements And Vitamins UK, a company registered in the United Kingdom under company number 16310198 and with our registered office at The Bloc, 38 Springfield Way, Anlaby, Hull, England, HU10 6RJ.
1.2 Copyright in our site belongs to Supplements And Vitamins UK.
2. Your Status
By placing an order through our site, you warrant that you are legally capable of entering into binding contracts.
3. How the Contract is Formed Between You and Us
3.1 After placing an order online, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product from our site (Product). All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
3.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
3.3 It is important that you provide an accurate and valid email address in order that we are able to contact you and so that we are able to accept your order. You must also ensure that if this address and/or your delivery address changes between submitting your order and delivery of the Product(s) by us to you, you advise us of the new address(es). We will not be responsible for failure to perform under these terms and conditions where such failure is attributable to a change of address.
4. Consumer Rights
4.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven (7) working days, beginning on the day after you receive the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 8 below).
4.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.3 This provision does not affect your other statutory rights as a consumer.
5. Availability and Delivery
5.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation unless there are exceptional circumstances. We normally dispatch within three (3) business days of receiving your order.
5.2 We will arrange for delivery of the Products ordered by you by the method (if applicable) and to the address which you specify in the checkout procedure.
5.3 If you do not take delivery of the Products or supply adequate delivery instructions, we may cancel your order and retain the Products. In this event, we will refund you the price of the Products in accordance with our refunds policy (set out at clause 8 below), but you will still be liable to pay any delivery charges. Please note: a delivery charge of £2.95 will apply to any orders that are required to be re-shipped to you.
6. Risk and Title
6.1 The Products will be at your risk from the time of delivery.
6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
7. Price and Payment
7.1 The price of the Products and any applicable delivery charges will be as quoted on our site from time to time, except in cases of obvious error. All prices quoted are in UK pounds sterling (£).
7.2 Unless specified otherwise on the site, Product prices include VAT, but exclude the cost of delivery.
7.3 In cases where free delivery does not apply, delivery charges vary according to the method of delivery and the delivery address specified in your order.
7.4 We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Products are subject to availability. In the event that we are unable to supply the Products, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the Products, in accordance with our refunds policy (set out at clause 8 below).
7.5 Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
7.6 Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.7 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could reasonably have been recognised by you as an error.
8. Our Refunds Policy
8.1 If you return a Product to us:
(a) because you have cancelled the Contract between us within the seven (7) day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you will be responsible for the cost of returning the item to us;
(b) for any other reason (for instance, because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via email within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within thirty (30) days of the day we confirmed to you via email that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
8.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9. Import Duty
9.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
9.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
10. Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
11. Notices
All notices given by you to us must be given to sales@supplementsandvitaminsuk.co.uk or sent to:
The Bloc, 38 Springfield Way, Anlaby, Hull, England, HU10 6RJ